Thank you for shopping with us! We’re committed to getting your orders to you as quickly as possible. Please read our shipping policy below to understand how we handle your order.
Thank you for shopping with us! We’re committed to getting your orders to you as quickly as possible. Please read our shipping policy below to understand how we handle your order.
Shipping Locations
We only ship within the UK mainland (not the highlands, islands or northern island).
Processing Time
Orders are typically processed within 2-3 business days (Monday to Friday, excluding UK public holidays).
Once your order is processed, you’ll receive an email with tracking details.
If an item is out of stock or delayed, we will notify you and offer alternative options or a full refund.
Shipping Methods & Delivery Times
We work with trusted couriers to ensure your order arrives safely. The available shipping methods and their estimated delivery times are:
Standard Shipping: 2-3 business days
Please note that delivery times may vary depending on location and other external factors, such as weather conditions or courier delays.
Shipping Costs
Free Shipping
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery’s progress. If you do not receive your tracking information within 2 business days of placing your order, please contact us at support@gotocart.co.uk.
Address Accuracy
Please ensure your shipping address is correct and up-to-date. We are not responsible for any delays or lost packages due to incorrect address information provided by the customer.
Lost or Damaged Items
We take great care in packaging your order, but sometimes accidents happen. If your item arrives damaged or is lost during transit, please contact us within 7 days of receiving your order. We’ll work with you to resolve the issue, whether it’s through a refund, replacement, or another solution.
Returns & Exchanges
For information about our returns policy, please see our Returns & Refunds page.
Customs, Duties, and Taxes
As we currently ship only within the UK, there are no international customs, duties, or taxes to worry about. If we expand shipping in the future, customers will be responsible for any applicable customs fees.
Shipping Delays
While we aim to deliver your products on time, delays may occur due to unforeseen circumstances, such as public holidays, weather conditions, or courier issues. We’ll notify you as soon as possible if any delays are expected.
Customer Service
If you have any questions or need assistance with your order, please feel free to contact us at support@gotocart.co.uk. We’re here to help!