At GoToCart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which returns and refunds are processed.
You may request a return within 14 days of receiving your order, provided the product is unused, undamaged, and in its original packaging. Certain products such as personalized or perishable items may not be eligible for return.
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed, and the amount will be credited back to your original payment method within a few business days.
Please note that shipping fees are non-refundable, and customers are responsible for covering the cost of return shipping unless the item received was damaged, defective, or incorrect.
If you experience an issue with your order, such as receiving the wrong product or a damaged item, please contact our support team immediately. We will work quickly to resolve the issue with either a replacement or a full refund.